Science IT Support & Consultation

Primary Support Documentation

Science IT Central Help & Contact Info

For comprehensive contact information, staff directories, office hours schedules, training sessions, and general computing assistance across all LBNL Science IT services (HPC Lawrencium, CBorg AI, Cloud, and Globus), visit the official Science IT documentation:

https://scienceit-docs.lbl.gov/help/

Visit Science IT Help Docs

Berkelium Support Channels

Berkelium Tickets

LBNL Freshservice

Submit official service tickets for cluster issues, namespace quota increases, dedicated GPU node requests, project onboarding, or node diagnostics.

Open Ticket (#214)

Weekly Office Hours

Drop-in Consultations

Join Science IT engineers for drop-in consultations, container debugging, and architecture reviews.

• Wednesdays: 10:30 AM – 12:00 PM PT (HPC & Science IT)

Join Office Hours Zoom

Email Support

Helpdesk & Consulting

Send an email to generate an automatic Freshservice ticket or reach our consulting team:

Helpdesk (Tickets):scienceithelp@lbl.gov

Consulting & Grants:scienceit@lbl.gov

Mon–Fri response times